Frequently Asked Questions

General

Can multiple staff members use the system simultaneously? Yes. Each staff member has their own login. The system supports multiple concurrent users.

Is my data stored securely? Yes. All connections use HTTPS. Passwords are stored as hashed values. JWT tokens expire after 8 hours.

In which languages is the system available? The system is available in Dutch, English, German, French and Spanish. You can change the language via Settings > General.

Bookings

Can I make recurring appointments? Yes. When creating or editing a booking you can set a recurring pattern (daily, weekly, fortnightly or monthly).

What happens with a no-show? Set the booking status to no-show. If no-show fees are enabled, the system can automatically send a payment request to the client.

Can clients book online? Yes. Share the public booking link with your clients. You can configure whether bookings are confirmed immediately or first require your approval.

Point of Sale

Do I have to select a client before checkout? Yes. A client selection is required before completing a POS order.

Can I sell gift cards? Yes. In the POS you can sell a gift card for any amount. The card is automatically created and can be emailed to the recipient.

Technical

My email is not arriving. What do I do? Check your SMTP settings under Settings. Make sure the host, port, username and password are correct. Test with a tool like Mailpit during development.

The server is not starting. What do I do? Check that Docker is running (docker compose up -d) and that the .env file is present in the server/ directory.